If you find that your search results do not match the expected outcome, you may use the following methods to troubleshoot the issue.
These guides are intended to be step-by-step processes to ensure that you have checked every common point of failure; if the problem persists, please contact us, and we will investigate further.
A product is not showing up in a relevant search
To figure out why a product is not showing up in a particular search where it ought to be shown, follow the step-by-step guide below. Each step builds on the previous steps, so make sure you do not skip any of them.
- Step 1: Check that the product exists in MyRelewise, and that it is not disabled.
- Step 2: Check that the search term word/s are available on the product.
- Step 3: Check that the fields containing the search term word/s are correctly indexed. You can find your index with a list of indexed fields here: https://my.relewise.com/search/indexes
- Step 4: Check if there are any filters in your search request that are filtering out the desired product. Ideally, turn off filters and run the request again to see if the problem is a filter or not.
- Step 5: Check if there are any Merchandising rules that cause the product to be filtered out or buried below the rest. Ideally, run the request without any merchandising to see if the problem is due to merchandising or not.
- Step 6: Try adding a synonym on MyRelewise to the search term word/s, that matches with one or more words on the desired product's page. This should alleviate the problem by "forcing" the search to include the product as intended.
A product is showing up out of order
If you find a particular product showing up in the wrong spot on the search, e.g. as the first product in an unrelated search, you can try the following:
- Step 1: Check the ranking of the product and the products surrounding it. This will tell you one of two things:
- If the ranking on the products are identical, the search result is due to the personalization algorithm giving the product additional weight. This could be due to high sales, high pageview, etc.
- If the rankings are different, the difference is due to a setting in the Merchandising rules or the search index weighting on MyRelewise, or some search relevance modifiers applied to the search.
- Step 2: Check if there are any Merchandising rules affecting the product. If there are, try disabling them or investigate if the settings on the Merchandising rule are configured appropriately.
- Step 3: Check if there are any indexes with search relevance modifiers active for the product.
- Step 4: Check if there are any synonyms set up that are affecting the search and hitting the product.