Troubleshooting

If your Relewise searches or recommendations are malfunctioning, you can try debugging them through the below methods first.

The checklists are step-by-step guides that aim to solve the majority of troubleshooting cases, where human error or unexpected conflicts of systems may be causing issues.

If you are still experiencing issues after running through these pages, please do not hesitate to contact us via email or on Slack.

Troubleshooting Searches

Click here for troubleshooting regarding searches and search queries.

Recommendation Related Troubleshooting

Click here for troubleshooting regarding recommendations.

Issues with Bots

If you are experiencing issues with malicious bots sending unwanted search requests, we have compiled a brief guide that might be of use to you.

Handling Malicious Bot Traffic